When designing a collection, our creative process comes as a natural consequence of three universes, with backgrounds in fashion, textile and graphic design coming together.
We aim to create products that are comfortable and lasting, that kids can wear every day and have fun with. The kids’ imagery allows us to use design in a very creative way, and that is what moves us!
Our creations are a reflection of beliefs such as sustainability and environmental awareness so, when selecting materials, we always look for local suppliers, and high quality certified fabrics which are free of harmful substances. For ethical reasons we connect with all our suppliers and produce the collections in small factories with a close relationship with every person in the manufacturing chain. All our textiles and accessories are made in Portugal, where tradition and quality are internationally recognized.
In addition to seasonal collections, Rocket Pear works with permanent lines that can be ordered and delivered any time of the year.
Prices shown at www.rocket-pear.com are presented in EUR € and include 23% VAT tax (Portuguese tax). All purchases made in national territory or inside the European Community (EC) include 23% VAT tax. Purchases made outside the EC will have VAT excluded from the invoice final price. The price shown in each item does not include shipping, importation fees and/or any custom duties charged at the destination country, which must be paid by the user within and according to the destination country. The user should contact the competent authorities for additional information.
Orders take 2-4 business days to be processed and sent, subject to card clearance. All orders are sent by registered mail - the tracking code will be provided via email once the order is dispatched.
To cancel an order please contact Rocket Pear and refer your order number. Cancellations can only be accepted if the order is not yet dispatched.
Rocket Pear accepts bank transfers or payments via PayPal/Visa. Information for the bank transfer will be provided via email and in the invoice. Please include in the transfer’s description your invoice number, as well as the username, for better identification of the payment. The user is also asked to send proof of payment so that Rocket Pear may validate your order. Orders are processed after card clearance.
The orders are shipped via the Portuguese national post (CTT) by registered mail. Expenses related to shipping will be supported by the customer: transport, custom duties and/or other additional fees. Shipping costs vary according to weight and destination country. Please check the list below:
Up to 2Kg – 5,7€
2 to 5 Kg – 7,1€
5 to 10 – 10,3€
Up to 1Kg – 9,6€
1 to 2 kg – 15,5€
2 to 3 Kg – 35,35€
Rest of the world
Up to 1 kg - 16,6€
1 to 2 kg - 24,3€
2 to 3 kg - 49,4€
Shipping costs are free for domestic purchases above 150€ and international purchases above 300€. Except for the import fees and/or customs duties charged in the destination country, which will be supported by the customer.
Portugal: 2 to 5 working days
Europe: 3 to 10 working days
Rest of the world: 5 to 10 working days
Rocket Pear will do its utmost effort to send all the items ordered, however it may occur that, in certain cases due to causes not controlled by Rocket Pear (such as human or computer system errors), it is not possible to provide some of the ordered items. In the event of an article is not available after placing the order, the user will be notified within 4 working days by e-mail. Then, it will be possible to exchange the unavailable article by another of similar value and type, or to return the unavailable item and to be refunded by the means of payment used in the purchase. If more than one item is ordered and one or more items are unavailable, the user can choose to maintain the remaining order and to be refunded of the value of the unavailable item(s).
If not completely satisfied with the purchased item, the user may proceed to return it. Returns are accepted within 14 days after delivery arrival. Rocket Pear accepts only the exchange of articles that do not show signs of usage, damage or washing. The item(s) must be returned in the original packaging with the respective label(s). The user can choose to make an exchange for an equal item or another of equal value (always subject to availability of stock), to receive a credit note, or to be refunded of the value of the item. If opting for the exchange of the article, Rocket Pear does not assume expenses related to the re-sending, and/or other additional fees. In the event the user decides to be refunded or to receive a credit note, Rocket Pear will not return the value of the shipment. Money refunds will be made through the same method of payment as the purchase.
Rocket Pear does not accept returns of items in Sale.
All items sold by Rocket Pear are subject to strict quality control. However, in the case of receiving a defective item the user should immediately contact Rocket Pear at email@example.com within 10 working days after delivery arrival, to expose the situation. Rocket Pear only accepts the return of defective items that do not show signs of wear, damage or washing. The item(s) must be returned in the original packaging with the respective label(s). After an evaluation and validation of the defect, the user can choose to make an exchange for an equal article or another of equal value (always subject to availability of stock), to receive a credit note, or to be refunded. If opting for the exchange of the article, Rocket Pear will assume all the costs related to shipping. Money refunds will be made through the same method of payment.
The present General Terms are intended to regulate the terms and conditions that guide the online store www.rocket-pear.com owned by Gonçalves, Canha & Henrique Lda, headquartered at Rua da Boavista, 486 - 2, 4050-103 Porto , Portugal, with VAT nr 513 474 749. This service consists in providing online information about a set of products and the possibility to order and purchase them. The Terms and Conditions as well as any product presented in this store, are governed by Portuguese law and therefore non-compliance with the laws of another country or jurisdiction are not Rocket Pear’s responsibility.
Rocket Pear reserves the right at any time and without prior notice, to revise or amend the Terms and Conditions. However, all orders made up to the date of the change will be covered by the Terms and Conditions applied at the time of purchase.
When using the online store, the user acknowledges that has read and agrees with the Terms and Conditions presented herein and declares that: -Is aged 18 years old or has reached the age of majority in their country of residence and has legal capacity to use their own methods of payment; -Provides real personal information in any registration forms or when placing a purchase order, making updates whenever necessary; - Does not use this online store, through its content, images and products for personal disclosure or for trade purposes without notification and prior approval by Rocket Pear.
For any contact or further clarification, we are available at firstname.lastname@example.org.
Industrial and intellectual property
This online store and all its contents, including text, images and photography, music, video, graphics, logo, trade name, illustrations, susceptible of industrial and commercial use, are the exclusive property of Gonçalves, Canha & Henrique Lda, or property of partners who properly authorized their use on this platform and are protected by national and international law for the rights of industrial and intellectual property. You may only use the online store and its contents for personal, non-commercial and private use. Any reproduction, marketing and broadcasting of content is strictly prohibited.
The products and services sold in the Rocket Pear online store are in accordance with the Portuguese Law. Rocket Pear will not be liable for any damages incurred by the user and/or third parties due to delays, interruptions, errors and suspensions of communications arising out of factors beyond our control, in particular, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer viruses, resulting from the downloading of infected files or containing viruses or other that may affect the user's equipment. If, for any reason, the access to the online store is not possible to provide, Rocket Pear shall not be liable for any damages.
Privacy and Personal Data Protection
Rocket Pear guarantees the confidentiality of all data provided by the user. The personal data contained in the registration form - which is mandatory - is indispensable to the provision of the service by Rocket Pear. The omission or inaccuracy of the data provided by the user is of its sole and entire responsibility and may lead to a refusal to provide the service by Rocket Pear. All personal data will be processed and stored and is intended to be used by Rocket Pear only in the scope of the business relationship with the user. The user agrees to receive any communication and/or notice sent by Rocket Pear to the address, telephone number, or e-mail indicated on the registration form. At any time, the user may request not to receive further communications and/or notifications, through email@example.com, or through the "Do not receive the Newsletter" option entered in each Newsletter.
Product Information and Contents
Rocket Pear will do everything possible to make the information presented as clear and accurate as possible. However, the images presented are merely illustrative and may differ from the original product, in particular concerning to color representation on different platforms, monitors and software. Rocket Pear is not responsible for any typographical errors that may occur. These errors will be corrected as soon as they are detected and without prior notice. Whenever the user feels he/she is not completely clarified about a product and its characteristics he/she may contact Rocket Pear at firstname.lastname@example.org.
The information presented herein, such as price, product description, specifications, promotional actions and other services may be changed at any time by Rocket Pear without prior notice. Still, all orders made up to the date of the change will be covered by the price and details applied at the time of purchase.